o Product ordered incorrectly by the customer
o Product no longer required by the customer
o Delivery date was over 30 days previous
o Used product or product previously fitted with associated markings
o Special, modified or non-standard products
If products are returned without authorisation then a refund will not be given.
Refunds will not be given if returned products are not in original packaging and both product and packaging are in original good condition and suitable for resale at full list price.
- Measuring equipment that is sold by Cutwel without calibration will not be accepted for refund if that measuring equipment subsequently fails calibration.
- Refunds will be applied using the original form of payment (credit card or account)
- Credits issued for any reason are valid for one year from the issue date. Unused credits beyond one year will be removed from your account
Please see our terms and conditions of sale for when you can cancel your order and how to return goods to us
We will always endeavour to help you with your purchase in any way possible.